Terms of service

Effective from May 15, 2026

1. About These Terms

These Terms of Use (“Terms”) govern your access to and use of the RIPPLA platform, including the website at rippla.com and any subdomains, mobile applications, and related services (together, the “Platform”), operated by RIPPLA, LDA, a company registered in Portugal with its registered office at Rua dos Murças, n.º 15, 2.º Andar, Sala H, Funchal, Madeira, Portugal (“RIPPLA”, “we”, “us”, or “our”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform. If you are entering into these Terms on behalf of a legal person, you represent that you have the authority to bind that legal person, and the terms “you” or “your” refer to that legal person.

We may update these Terms from time to time. We will notify you of proposed changes by email at least 15 days before the changes take effect, unless the changes are required by law and must take effect sooner. If the proposed changes are material, we will provide a longer notice period where reasonably necessary to allow you to adapt. If you do not agree with the updated Terms, you may terminate your account before the changes take effect. Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the changes.

2. Definitions

In these Terms, unless the context requires otherwise:

“Business” means any entity in the hospitality and entertainment sectors, including but not limited by hotels, bars, restaurants, museums, spas, tourist offices, and similar establishments, that registers on the Platform to find Influencers for barter-based marketing collaborations.

“Collaboration” means a single barter interaction between a Business and an Influencer, established independently by them through the Platform, under terms determined exclusively by those parties.

“Customer” or “you” means any Business or Influencer who accepts these Terms.

“Influencer” means an individual with a public social media presence who registers on the Platform to participate in barter-based marketing Collaborations with Businesses.

“Location” means an individual establishment, venue, or point of interest operated or owned by a Business (e.g., a single hotel within a hotel chain or a specific restaurant within a group).

“Plan” means the specific package of Services offered by RIPPLA, defining the features, limitations, pricing, and billing cycle applicable to the Customer.

“Platform Messages” means messages generated by RIPPLA and delivered into Collaboration chat rooms, email or external messenger chosen by you, clearly identified as originating from the Platform.

“Profile” means the account information and settings associated with a Customer’s registration on the Platform.

“Services” means RIPPLA’s internet-accessible services available on the Platform, provided to the Customer on a subscription or freemium basis.

“Subscription Term” means the fixed period during which you are authorised to access and use the Services under a selected Plan.

3. What the Platform Is (and Is Not)

RIPPLA is a marketing platform that connects hospitality Businesses with social media Influencers for barter-based Collaborations. We provide a venue where Businesses can discover Influencers, and where Influencers can find Collaboration opportunities. We are not a party to any Collaboration between a Business and an Influencer.

The Platform operates exclusively on a barter basis. Any attempts to negotiate, offer, or arrange paid collaborations through the Platform are prohibited and may result in account suspension or termination.

Any agreement you reach with another Customer – whether through the Platform’s messaging system or by other means – is a contract between you and that Customer. We are not a party to that contract and accept no responsibility for its execution, the quality of services exchanged, or any disputes arising from the Collaboration.

3.1 Ranking and Search Results

When Businesses search for Influencers on the Platform, search results are ranked based on the following main parameters, in approximate order of their relative importance:

Location match: how closely the Influencer’s location and their audience’s location correspond to the Business’s search criteria.
Audience demographics: the degree to which the Influencer’s audience age ranges, gender split, and interests match the Business’s target criteria.
Engagement metrics: the Influencer’s engagement rate, calculated by the Platform based on recent Influencer’s posts and Audience reaction on them (likes and comments).
Verification status: whether the Influencer’s profile has been verified through third-party analytics platforms.
Rippla Score: a composite quality score (0–100) assigned to each Influencer profile based on authenticity indicators, engagement rate patterns, demographic data quality, content quality, and historical collaboration performance. The Rippla Score affects how prominently an Influencer appears in search results. Higher scores result in greater visibility. The Rippla Score is calculated using a fixed, rule-based formula. It is not generated by artificial intelligence.

You can learn more about our automated decision-making and your right to request human review in our Privacy Policy.

4. Eligibility and Registration

4.1 Eligibility and Registration

The Platform is available only to individuals who are at least 18 years of age and have the legal capacity to enter into binding contracts. By registering, you represent and warrant that you meet these requirements.

Upon registration or any sign-in, RIPPLA will generate a one-time password (“OTP”) and send it to the email address you provided during the sign-up process. You are responsible for protecting the OTPs sent to you by RIPPLA from unauthorized access. You are responsible for any activity that occurs under or through your account on RIPPLA’s Website.

4.2 Business Registration

To register as a Business, you must provide: Business name, Location details (Name, Type, City, Country and at least one Weblink), the Name and Contact details of your authorized representative(s), a valid tax identification number (TaxID), and contact and billing information. A Business may create multiple Locations in its Profile, subject to the limits of the selected Plan.

You may only use your account for the Locations indicated in your Profile. If you need to add more Locations than your Plan permits, you must contact RIPPLA for a custom Plan. If RIPPLA detects that you have used your account for Locations not in your Profile, RIPPLA may suspend Services without prior notice.

RIPPLA reserves the right to request documents verifying your professional connection to the Locations listed in your Profile, including a work email, work phone number, domain-based confirmation from the Location, or other documents RIPPLA reasonably requests.

4.3 Influencer Registration

To register as an Influencer, you must provide: your Name, Email address, your Username in a social media account (your “SM Username”). Your social media account must be public at all times while you use the Platform.

By registering as an Influencer, you represent that your use of the Platform relates to your content creation and promotional activities.

You will not be verified or granted access to the Services if you register with an incorrect SM Username, fail to verify access to your social media account, provide an SM Username linked to a private account, your social media account does not align with the values or marketing objectives of the Businesses registered with RIPPLA, or if your previous account was blocked for violating these Terms.

If, after registering on the Website:

• You change your SM Username, you must immediately update your Profile and re-verify your access to the social media account listed in your Profile.

• If you set the social media account associated with your Profile to private, you must either change it back to public to continue using the Website and Services or add another public social media account to your Profile.

If you fail to take these actions, RIPPLA will suspend the Services starting on the 31st day after providing notice, until you have completed all required actions.

Using an unverified SM Username or an SM Username associated with a private social media account constitutes a violation of these Terms and prevents you from accessing the Services. Therefore, if you have subscribed to a Plan, no refunds will be issued for the period during which the Services remain suspended due to the reasons outlined in these Terms.

4.4 Profile Accuracy

You must ensure that all information in your Profile is accurate, correct, and up to date at all times. You are responsible for any activity under your account. You must notify RIPPLA immediately of any unauthorised use of your account.

RIPPLA may update your data periodically – no more frequently than every 30 days for Influencers and every 90 days for Businesses – from public sources and third-party analytics platforms. RIPPLA may update more frequently if it has reason to believe your data is inaccurate.

If you fail to maintain accurate Profile information after notice from RIPPLA, RIPPLA may suspend your access starting on the 31st day after notice, until the required information is provided.

4.5 Influencers Analytics

Influencers acknowledge and agree that a condition for receiving the Services is the collection of audience and performance analytics (such as demographic and engagement metrics) without requiring authentication, and the provision of such data to Businesses.

5. Plans, Fees, and Payment

5.1 Plans

RIPPLA offers various Plans with different features, collaboration limits, and pricing. The details of available Plans, including features and pricing, are published on the Platform. Each Plan specifies the maximum number of Locations, Offers and Collaborations per billing cycle and the features available to you.

5.2 Free Tier

RIPPLA may offer a free tier permitting a limited number of Collaborations per calendar month. Once either party to a potential Collaboration has reached their monthly limit, the Collaboration cannot proceed with that party unless they upgrade to a paid Plan or wait until the next monthly cycle. Initiated Collaborations that cannot be completed within the current month due to limit exhaustion may proceed only with payment or in the next monthly cycle when limits reset.

5.3 Subscription and Auto-Renewal

If you subscribe to a paid Plan, the Subscription Term and billing cycle are specified in the Plan. Unless you notify RIPPLA before the end of the current Subscription Term that you do not wish to renew, your Plan will automatically renew for an equivalent period. RIPPLA will send a renewal reminder at least 7 days before each renewal date. By continuing your Plan, you authorize RIPPLA to collect the applicable subscription fee (including taxes) using any of your approved payment methods.

Downgrading your Plan may result in the loss of features, and RIPPLA shall not be held liable for any such loss.

You may change your Plan at any time by accessing the billing settings using the Customer portal link, which you may find in your Profile on the website.

5.4 Fee Changes

RIPPLA may modify the pricing or features of any Plan. Changes to your Plan will take effect upon the renewal of your Subscription Term, not during an active subscription period. RIPPLA will notify you of any fee changes within a reasonable period before your renewal date. If you do not agree with the new fees, you may cancel your Plan before the renewal date without penalty.

5.5 Payment

By subscribing to a paid Plan, you authorise RIPPLA to charge your credit card, bank account, or other approved payment method for the applicable fees. You are responsible for providing a valid and current payment method. If all payment methods are rejected, your Plan will be cancelled at the end of the current Subscription Term unless you provide a valid method. If you successfully update your payment method and RIPPLA processes the charge, your new Subscription Term will start on the original renewal date. RIPPLA does not store your payment information.

5.6 Refund Policy

Paid Plans are billed in advance.

Withdrawal right: If you qualify as a consumer under applicable law, you have the right to withdraw from a paid subscription within 14 days of purchase, without giving any reason, by notifying RIPPLA at support@rippla.com.

If neither you nor anyone authorised by you to use your account has taken advantage of any paid subscription benefits in the current membership period, we will refund this subscription fee in full. Otherwise, we will issue you a partial refund based on use of paid subscription benefits during that time by you or anyone authorized by you to use your account.

To withdraw within the 14-day period, you can contact customer service at support@rippla.com.

RIPPLA-initiated termination: We may terminate your account and will issue a prorated refund of your paid subscription plan based on the time remaining in your current plan period.

If we terminate your account because (a) your use of the Rippla Service materially breaches these Terms or any applicable law or (b) you fraudulently use or misuse the services, we will not give any refund.

5.7 Taxes and Tax Reporting

(a) Each Customer is solely responsible for determining, reporting, and paying any taxes (including income tax, VAT, withholding tax, and social contributions) arising from Collaborations or from the value of goods or services received in a Collaboration. You are responsible for maintaining your own records of Collaborations for tax purposes.

(b) We may be required by law to collect and report information about your activity on the Platform to tax authorities. If we ask you to provide information for this purpose – such as your name, address, date of birth, or tax identification number – you must provide it promptly and accurately, and let us know without undue delay if it changes. If you do not provide the requested information, we may suspend your account until you do.

6. Collaborations

6.1 Nature of Collaborations

A Collaboration is a one-time barter interaction between a Business and an Influencer, independently established by them on the Platform. The terms of every Collaboration are determined exclusively by the Business and the Influencer, without RIPPLA’s participation. RIPPLA does not participate in, influence, or guarantee any Collaboration.

6.2 Your Responsibilities

Both the Business and the Influencer must comply with the terms, policies, and codes of conduct established by the other party in the Collaboration. Both parties must comply with all applicable laws, including advertising disclosure requirements, when publishing content arising from a Collaboration.

6.3 Collaboration Statistics

Each party to a Collaboration must submit performance statistics or insights relating to the Collaboration within the timeframe specified on the Platform (currently 7 days after Collaboration completion). If a party fails to submit the required statistics within this timeframe, RIPPLA may temporarily suspend that party’s access to the Platform until the statistics are provided. Suspension under this clause does not affect Collaborations that were already confirmed before the suspension took effect.

6.4 No Liability for Collaborations

RIPPLA assumes no liability for any disputes, damages, or losses arising from a Collaboration. The selection of a Collaboration partner, the terms of the Collaboration, and all communication between the parties are solely your responsibility.

7. Platform Communications

7.1 Collaboration Chat

The Platform provides a messaging system within each Collaboration (“Chat”). A new Chat is created for each Business-Influencer-Offer combination. Chat is available only in the context of an active or proposed Collaboration.

7.2 Platform Messages

RIPPLA does not participate in or influence Collaborations. However, RIPPLA reserves the right to verify the Collaboration’s compliance with these Terms. For this purpose, RIPPLA may, at its discretion, send may send Platform Messages into Collaboration Chats for service and operational purposes, including: Collaboration or other party status updates, platform tips and guidance, system notifications, payment reminders, and Terms violation alerts. Platform Messages are clearly marked as originating from RIPPLA and are visually distinct from messages sent by other users.

Platform Messages are transactional and operational in nature. RIPPLA does not send marketing or promotional content into Collaboration Chats.

7.3 Communication Rules

When using Chat, you must not: send spam or unsolicited advertising; harass, threaten, or abuse other users; attempt to conduct fraudulent transactions or impersonate another person; share content that is illegal or violates these Terms; or attempt to circumvent the Platform to conduct Collaborations outside it.

8. Automated Processing and AI-Powered Tools

The Platform uses a combination of rule-based automated tools and AI-powered features. This section describes what they do. For information about how your personal data is processed in connection with these tools, including your rights under GDPR, see our Privacy Policy.

8.1 Matching Algorithm and Rippla Score

The Platform uses automated tools to match Influencer profiles to Business search criteria (see Section 3.1 for ranking parameters). The Rippla Score is a rule-based composite quality score. These are conventional software tools, not artificial intelligence systems.

8.2 AI-Powered Features

The Platform offers the following AI-powered features. In each case, the user interface identifies the tool as AI-powered before you interact with it:

AI Assistant: an AI-powered assistant helping create offer or apply to the chosen offer. You may choose to use this features or not.
AI Translator: real-time translation of Chat messages into your preferred language, available on request. Both the original message and the translation are shown. We do not guarantee the accuracy of translations; the original message is the authoritative version.
AI Customer Support: an AI-powered assistant for common Platform questions. You will be informed you are interacting with an AI system. You may request transfer to a human agent at any time.
AI Call Assistant: for users who opt into phone-based outreach, an AI assistant may initiate or manage the initial call interaction. You will be informed at the outset that you are speaking with an AI system. Human agents are available on request.

8.3 Automated Content Moderation

The Platform uses a rule-based keyword filter to detect content that may violate these Terms. This is a conventional automated tool, not an AI system. Flagged content is reviewed by RIPPLA staff before any enforcement action is taken.

9. Content Moderation and Reporting Illegal Content

9.1 Notice and Action

Any individual or entity may notify RIPPLA of the presence of content on the Platform that they consider to be illegal. To submit a notice, contact us at legal@rippla.com. A notice should include: a sufficiently substantiated explanation of why the content is considered illegal; a clear indication of the content’s location on the Platform; the name and email address of the person submitting the notice; and a statement of good faith belief that the information is accurate.

We will assess the notice in a timely, diligent, and objective manner. Once we have reached a decision, we will notify the person who submitted the notice and, where applicable, the affected user.

9.2 Statement of Reasons

If RIPPLA removes or restricts content, or suspends or terminates an account, RIPPLA will provide the affected user with a clear explanation including: what action was taken; the reasons for the decision, including which law or provision of these Terms was violated; whether the decision was prompted by a report and whether automated tools played a role; and information about available redress.

9.3 Voluntary Complaint Mechanism

Although RIPPLA is not currently required to operate a formal internal complaint-handling system, we voluntarily offer you the ability to question any content moderation decision by contacting us at legal@rippla.com within 30 days of being notified. We will review your complaint and respond within a reasonable time.

10. Restrictions of Use

Unless otherwise authorised under these Terms or by RIPPLA, you must not, and must not permit any third party to:

create multiple accounts, or close an account and register a new one to circumvent enforcement actions, pricing limits, or these Terms;
use your account for Locations not indicated in your Profile;
use the Platform to arrange paid (non-barter) collaborations;
sell, rent, license, sublicense, distribute, share or otherwise transfer your access to the Services to any third party;
copy, reproduce, reverse engineer, decompile, or disassemble the Services or any part of the Platform software;
access the Platform in order to build or operate a similar or competitive product;
use any automated means – including bots, crawlers, scrapers, spiders, scripts, or any other non-human access method – to access, monitor, copy, index, or collect any content, data, or information from the Platform;
systematically retrieve, download, or extract data from the Platform for the purpose of creating any collection, compilation, database, directory, or similar repository;
use any content, data, listings, or user-generated materials obtained from the Platform as input for training, fine-tuning, validating, or otherwise developing any machine learning model, artificial intelligence system, or large language model, without RIPPLA’s prior written consent;
circumvent, disable, or interfere with any technical protection measures, rate-limiting mechanisms, or security features of the Platform;
frame, mirror, or otherwise reproduce any part of the Platform on any other website or application;
use the Platform, or any personal data obtained through it, to stalk, harass, threaten, or impersonate another person; to send unsolicited commercial communications or to process personal data of other Customers for any purpose other than evaluating, initiating, or performing a Collaboration in accordance with these Terms.
use the Platform in any manner that could damage, disable, or overburden the Services, or interfere with any other user’s use; or that violates or infringes upon the rights of any third parties, including without limitation copyright, trademark, patent, publicity, or other proprietary rights;
use the Platform to compile false or misleading information or content; impersonate RIPPLA or any third party, or use RIPPLA's name, domain, or contact details as a return address for communications sent from any other source;
use the Platform in any way that violates applicable law.

11. Duplicate Account Detection and Enforcement

RIPPLA may use registration data, Location data, device identifiers, and other available information to identify duplicate accounts, Locations, or offers created by the same Customer in violation of Section 10(a).

Where RIPPLA identifies a duplicate account, RIPPLA may: block the newer account; transfer Collaboration history, Chat logs, and other unique data from the blocked account to the original account; and apply any applicable enforcement measures under Section 13.

RIPPLA will notify you of any such action and provide a statement of reasons. You may contest the decision by contacting RIPPLA at legal@rippla.com

12. Intellectual Property

12.1 RIPPLA’s Intellectual Property

The Platform – including its design, source code, software, databases, logos, trademarks, algorithms, scoring methodologies, data models, and all related materials – is owned by or licensed to RIPPLA. Nothing in these Terms grants you any right or licence to use RIPPLA’s intellectual property except as necessary to access and use the Platform in accordance with these Terms.

You may not modify, translate, adapt, or create derivative works based on the software; remove, modify, or obscure any copyright, trademark, or other proprietary notices contained in the software; reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, underlying structure, ideas, know-how, or algorithms relevant to the Services, software, documentation, or related data, except and only to the extent such activity is expressly permitted by applicable law.

12.2 Database Rights

The compilation, organisation, and presentation of Influencer profiles, audience data, and other information on the Platform is protected as a database. You must not extract or re-utilise the whole or a substantial part, evaluated qualitatively or quantitatively, of the contents of the database; nor repeatedly or systematically extract or re-utilise insubstantial parts in a manner that conflicts with normal exploitation of the database or unreasonably prejudices RIPPLA's legitimate interests.

12.3 Text and Data Mining Reservation

In accordance with Article 4(3) of Directive (EU) 2019/790 (the Directive on Copyright in the Digital Single Market), RIPPLA expressly reserves all rights to the content, data, and databases available on or through the Platform in respect of reproductions and extractions for the purposes of text and data mining. This reservation is made by contractual terms (these Terms) and by machine-readable means implemented on the Platform (including robots.txt directives and TDMRep metadata).

12.4 Your Content

You retain ownership of the content you provide to the Platform (including photographs, descriptions, information about you, logos, trademarks, and similar content) (“Customer Materials”). To receive Services, you grant RIPPLA access to your publicly available Customer Materials posted on the internet (e.g., for Businesses, on their official website; for Influencers, on their social media accounts).

By providing Customer Materials, you grant RIPPLA a non-exclusive, worldwide, royalty-free license to use, reproduce, and display them electronically via the Internet, including our social media accounts, for purposes related to these Terms, marketing, and corporate communication. This license continues for as long as your content is on the Platform and for a reasonable period thereafter for technical removal. RIPPLA will not suggest or imply affiliation with you unless expressly agreed.

12.5 Enforcement and Monitoring

RIPPLA actively monitors access to the Platform and may use technical measures – including rate limiting, CAPTCHA, bot detection, and traffic analysis – to detect and block unauthorised automated access, scraping, or data extraction. Where RIPPLA detects conduct that violates this Section 12 or Section 10, RIPPLA may block access, suspend or terminate accounts, and pursue available legal remedies without prior notice.

13. Suspension, Termination, and Account Blocking

Although RIPPLA has no obligation to monitor your use of the Services, we may do so and may prohibit any use of the Services we believe may be (or is alleged to be) in violation of this Terms. At RIPPLA's discretion, a violation of these Terms may result in the suspension of Services, termination, and/or the blocking of your account.

13.1 Suspension by RIPPLA

RIPPLA may suspend your access to the Platform if:

you breach these Terms;
you fail to provide or maintain accurate Profile information after notice;
you fail to submit Collaboration statistics within the required timeframe (Section 6.3);
RIPPLA detects a duplicate account (Section 11);
you fail to provide a valid payment method for a paid Plan;
required by law or regulatory order.

Suspension is temporary. Where reasonably possible, RIPPLA will notify you before or promptly after suspending your account, with a statement of reasons.

13.2 Termination by You

You may terminate these Terms at any time by closing your account. Termination will result in the cessation of your access to the Services at the end of your current billing cycle. You will not receive a refund for the remaining period of a paid Subscription Term, except as provided in Section 5.6.

13.3 Termination by RIPPLA

RIPPLA may terminate these Terms:

for cause, including violation of these Terms, non-payment, or extended inactivity (more than 12 months);
if required by law;
if RIPPLA discontinues the Services.

Except in cases of serious or manifestly illegal conduct, RIPPLA will provide at least 30 days’ notice before terminating your account, together with a statement of reasons.

13.4 Account Blocking

In cases of serious or repeated violations, RIPPLA may permanently block your account. Blocking means a permanent prohibition on creating new accounts and using the Services. RIPPLA will provide a statement of reasons.

13.5 Effects of Termination

Upon termination:

your access to the Platform ceases;
your personal data will be processed in accordance with the Privacy Policy, including the retention periods set out therein;
you must delete any RIPPLA proprietary information in your possession, including Rippla Scores, platform-generated analytics, and algorithm outputs; but you may retain data necessary for your legal and tax compliance obligations (such as records of barter transactions) and personal data that you lawfully control as an independent data controller;
you must irrevocably delete all data received from RIPPLA that constitutes RIPPLA’s Confidential Information.

The following Sections survive termination of these Terms: Section 1 (About These Terms) and Section 2 (Definitions) as required to interpret surviving provisions; Section 5.7 (Taxes and Tax Reporting); Section 12 (Intellectual Property); Section 13.5 (Effect of Termination); Section 14 (Confidentiality); Section 15 (Privacy and Data Protection); Section 16 (Warranty Disclaimer); Section 17 (Limitation of Liability); Section 18 (Indemnification); Section 20 (Governing Law and Dispute Resolution); Section 21 (General Provisions); and any accrued rights or obligations of either party existing on termination.

14. Confidentiality

Each party understands that the other party may disclose business, technical, or financial information relating to its business (“Confidential Information”). Confidential Information includes any non-public information received from the other party or accessed by virtue of these Terms, including RIPPLA’s non-public platform features, functionality, algorithms, and performance data, and your non-public data provided to enable the Services.

Each party agrees to take reasonable precautions to protect Confidential Information, not to use it except in performance of the Services, and not to disclose it to third parties. These obligations do not apply to information that is publicly available, was known before receipt, was independently developed, or is required to be disclosed by law.

RIPPLA has the right to collect and analyze technical data generated by RIPPLA related to the provision, use, performance, configuration, and environment of the Services. To the extent and manner permitted under applicable law, RIPPLA may: (i) use such information and data during and after the term of these Terms to improve and enhance the Services, and for other development, diagnostic, and corrective purposes related to the Services and other RIPPLA offerings; and (ii) disclose such data solely in an aggregated or otherwise de-identified form in connection with its business.

Confidentiality obligations under this section survive termination of these Terms for five years, except that obligations regarding software and trade secrets survive perpetually.

15. Privacy and Data Protection

RIPPLA processes your personal data in accordance with our Privacy Policy, available at rippla.com/privacy. The Privacy Policy describes what personal data we collect and why, the legal bases for processing, your rights under GDPR, and how to contact us or the Portuguese data protection authority (CNPD).

Any Customer that obtains personal data through the Platform acts as an independent data controller for its own further processing and is solely responsible for compliance with applicable data protection law.

You must not use personal data obtained through the Platform for any unlawful or unethical purpose, and you must respect the reasonable privacy expectations of other users. Violation of this obligation may result in immediate termination and account blocking.

16. Warranty Disclaimer

RIPPLA provides the Services on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, RIPPLA disclaims all warranties, whether express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

RIPPLA does not warrant that the Services will be uninterrupted, error-free, or that they will meet your requirements. The Services may be temporarily unavailable due to scheduled or unscheduled maintenance, updates, or reasons beyond RIPPLA’s reasonable control.

RIPPLA does not verify the accuracy of information provided by users or obtained from third-party data sources. You are responsible for evaluating the suitability of any Collaboration partner.

Nothing in this section excludes or limits any warranty, condition, or liability that cannot be excluded or limited under applicable law.

17. Limitation of Liability

Nothing in these Terms excludes or limits RIPPLA's liability for: (a) death or personal injury caused by negligence; (b) fraud, wilful misconduct, or gross negligence; or (c) any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rules.

Subject to paragraph 1, RIPPLA will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising from or related to your use of the Platform or any Collaboration.

Subject to paragraph 1, RIPPLA's aggregate liability in contract, tort, or otherwise arising out of or related to these Terms will not exceed:

(a) for Customers on a paid Plan, the total fees paid by the Customer to RIPPLA during the 12 months preceding the event giving rise to the claim; or

(b) for Customers on the free tier, EUR 50.

If any limitation in this Section 17 would be deemed unfair or unenforceable against a consumer under mandatory consumer protection rules, liability to that consumer is limited to the maximum extent permitted by those rules.

18. Indemnification

If you are a Business, you agree to indemnify, defend, and hold harmless RIPPLA and its directors, officers, employees, and agents from and against any losses, damages, liabilities, and expenses (including reasonable legal fees) arising from: your violation of these Terms; your use of the Services; any Collaboration you enter into; or any claim by a third party arising from your actions on the Platform.

This indemnification obligation does not apply to Customers who qualify as consumers under applicable law.

RIPPLA will notify you promptly of any claim. Failure to notify does not affect your indemnification obligations unless you are materially prejudiced by the delay. RIPPLA will cooperate with your defence but may select its own legal counsel at your expense where the claim may adversely affect its interests. You remain responsible for all indemnified losses, costs, and legal fees.

19. Additional Rights for Consumer Users

This section applies to you if you are a natural person acting for purposes that are wholly or mainly outside your trade, business, craft, or profession (“consumer”).

If you are a consumer:

You have the right to withdraw from a paid subscription within 14 days of purchase (Section 5.6).
You benefit from the mandatory consumer protection provisions of the laws of the country in which you habitually reside, to the extent those provisions are more protective than Portuguese law.
The indemnification obligation in Section 18 does not apply to you.
You may bring any dispute arising from these Terms before the courts of your country of domicile within the European Union (see Section 20.2).
No provision of these Terms excludes or limits any right that cannot be excluded or limited under the applicable consumer protection laws.

20. Governing Law and Dispute Resolution

20.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Portugal.

20.2 Jurisdiction

For Customers who are not consumers: any dispute arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Lisbon, Portugal.

For Customers who qualify as consumers within the European Union: you may bring proceedings in the courts of your country of domicile within the EU, or in the courts of Lisbon, Portugal.

21. General Provisions

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, or if modification is not possible, will be severed. The remaining provisions continue in full force.

No Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right.

Assignment. You may not assign or transfer your rights under these Terms without RIPPLA’s prior written consent. RIPPLA may assign its rights and obligations in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, provided the assignee agrees to be bound by these Terms.

Entire Agreement. These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between you and RIPPLA regarding the Platform.

No Agency. No agency, partnership, joint venture, or employment relationship is created by these Terms.

Force Majeure. RIPPLA is not liable for any failure or delay in performing its obligations under these Terms where that failure or delay results from circumstances beyond RIPPLA’s reasonable control, including natural disasters, pandemics, acts of government, war, terrorism, power or telecommunications failures, or cyberattacks.

Notices. All notices from RIPPLA will be sent to the email address associated with your account. Notices from you to RIPPLA should be sent to legal@rippla.com. Notices are effective upon transmission by email.

Language. These Terms are published in Portugues, English, German and Spanish. In the event of any discrepancy, the English version prevails.